Refund policy

Return and Refund Policy

Overview This Return and Refund Policy applies to all purchases made through Seller Desk, operated by MAX INFINITY SOLUTIONS LIMITED. We are committed to offering our customers a clear and fair returns procedure in compliance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Right to Cancel (14-Day Cooling-Off Period) Under the UK Consumer Contracts Regulations, you have the right to cancel your contract and return your item(s) for any reason within 14 calendar days from the day you, or a third party indicated by you, receive the goods.

To exercise your right to cancel, you must inform us of your decision by contacting us at sellerdesk.brand@outlook.com before the 14-day period expires.

2. Return Eligibility & Conditions To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be returned in its original packaging with all tags, instructions, and accessories attached.

  • Proof of purchase (such as your order number or receipt) must be provided.

Non-Returnable Items: In accordance with UK regulations, certain items cannot be returned unless they are faulty:

  • Personalised or custom-made items.

  • Goods that are liable to deteriorate or expire rapidly.

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.

3. How to Initiate a Return

  1. Contact our customer support team at sellerdesk.brand@outlook.com with your order number and the reason for the return.

  2. Once your return request is approved, we will provide you with the full instructions on how and where to send your package.

  3. Package the item securely to prevent damage during transit.

Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: Unless the item is faulty or incorrect, you will be responsible for paying the direct cost of returning the item to us.

  • Trackable Services: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost in transit.

5. Refunds

  • Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed promptly to your original method of payment within 14 days of us receiving the returned goods (or receiving proof that you have sent them back).

  • Shipping Cost Refunds: If you cancel your entire order within the 14-day statutory cooling-off period, we will refund the cost of the goods plus standard delivery charges. If you opted for express or non-standard delivery, only the cost of standard delivery will be reimbursed.

6. Damaged, Defective, or Incorrect Items Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at sellerdesk.brand@outlook.com with photos of the item and packaging. We will assess the issue and arrange a replacement or full refund at no extra cost to you, including reasonable return postage costs.

7. Contact Information If you have any questions regarding our Return and Refund Policy, please contact us using the details below:

  • Store Name: Seller Desk

  • Company Name: MAX INFINITY SOLUTIONS LIMITED

  • Email: sellerdesk.brand@outlook.com

  • Phone: +44 7904 304991

  • Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom