Privacy policy

Privacy Policy

Overview This Privacy Policy describes how Seller Desk (operated by MAX INFINITY SOLUTIONS LIMITED, "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy in compliance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller For the purposes of applicable data protection legislation, MAX INFINITY SOLUTIONS LIMITED is the data controller responsible for your personal data.

  • Company Name: MAX INFINITY SOLUTIONS LIMITED

  • Store Name: Seller Desk

  • Contact Email: sellerdesk.brand@outlook.com

  • Contact Phone: +44 7904 304991

  • Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom

2. Personal Information We Collect When you visit or interact with our store, we collect certain personal information necessary to process your orders and improve our service:

  • Device Information: IP address, web browser version, time zone, cookies, and search terms or products you view on our site (collected automatically via cookies and tracking technologies).

  • Order Information: Name, billing address, shipping address, payment information (including credit/debit card numbers processed securely via Shopify Payments), email address, and phone number.

  • Customer Support Information: Any details you share with us when contacting customer support for assistance.

3. Legal Basis and How We Use Your Personal Data We process your personal information based on the following legal grounds:

  • Performance of Contract: To process payment, arrange for shipping, provide order confirmations, and fulfill your purchase.

  • Legitimate Interests: To prevent fraud, optimize and improve our site performance, analyze user behavior, and provide customer support.

  • Legal Obligation: To comply with tax, accounting, and consumer protection legal requirements.

  • Consent: For marketing communications, where you have explicitly opted in (you can withdraw consent at any time).

4. Sharing Personal Information We share your personal information with third-party service providers to help us provide our services and fulfill our contracts with you:

  • Shopify: We use Shopify to power our online store. Shopify Payments processes your transactions securely. You can read how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

  • Couriers and Logistics Partners: We share delivery details (name, shipping address, phone number) with courier services to dispatch your orders.

  • Legal Compliance: We may share information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

5. Data Transfers Outside the UK Because our service providers (including Shopify) operate globally, your personal data may be transferred, stored, and processed outside the United Kingdom. Where transfers occur outside the UK, we ensure adequate protection measures are in place, such as Standard Contractual Clauses or UK International Data Transfer Agreements (IDTA).

6. Data Retention When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information, subject to statutory retention obligations (e.g., tax laws requiring accounting records to be held for up to 6 years).

7. Your Rights Under UK GDPR If you are a resident of the UK or EEA, you have the following rights regarding your personal data:

  • Right of Access: Request access to the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure: Request the deletion of your personal data ("right to be forgotten").

  • Right to Restrict or Object to Processing: Object to or restrict the processing of your data.

  • Right to Data Portability: Request a copy of your personal data in a structured, commonly used machine-readable format.

  • Right to Withdraw Consent: Withdraw consent at any time where processing relies on consent.

To exercise any of these rights, please contact us at sellerdesk.brand@outlook.com.

8. Cookies Cookies are small data files placed on your device to enhance site navigation, analyze site usage, and assist in marketing efforts. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. Complaints If you believe our processing of your personal data infringes UK data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the opportunity to resolve your concerns directly with you first.

10. Contact Us For more information about our privacy practices, or if you have any questions, please reach out to us:

  • Store Name: Seller Desk

  • Company Name: MAX INFINITY SOLUTIONS LIMITED

  • Email: sellerdesk.brand@outlook.com

  • Phone: +44 7904 304991

  • Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom